Royal City Travel is part of a family of travel agencies owned by the Branchflower family and servicing the GTA & Golden Horseshoe regions. Our experienced travel advisors are supported…

YYZ Travel Group was founded in Toronto in 1986 and is one of the largest independent travel management companies in Canada. YYZ Travel Group is also a member of Virtuoso, an international network comprised of some the world’s finest travel agencies. Our team is comprised of over 90 remarkable people from various backgrounds. Collectively we speak over 20 different languages, and our diversity is perfectly suited to serving the travel needs of a multicultural city as large as the GTA.
Our business is growing again and YYZ Travel Group has an immediate opening in its Thornhill office for an experienced Travel IT Support Specialist

This is an in-house position not remote.
As a Travel IT Support Specialist at YYZ Travel Group, you will provide technical support to the agency's employees and ensure the smooth operation of IT systems, including Sabre Travel Solutions, Client Base, Telephone Systems, hardware, software, and network infrastructure. You will troubleshoot issues, provide end-user assistance, and ensure that IT systems are functioning efficiently to support daily business operations.

Daily Duties would Include:
• Assist agents with BSP/ Non BSP questions, Exchanges, Refunds
• Assist agents with issuing tickets & invoice
• Work with Agents to improve the quality and accuracy of invoicing
• Maintain Sabre TJR’s, EPR’s, Queues & Sabre Profile
• Assist agents with any Sabre issues
• Train agents on Sabre functions/ formats & new features
• Write and maintain Sabre Scripts as required
• Trouble shoot any Sabre / Trams / Client Base Issues
• Train Agents on all Client Base & Client Base Online functions
• Provide daily support & training with Client Base, Client Base Online, TRAMS & Sabre
• Assist agents with any new downloads i.e. Sabre, CB etc.
• Run Grasp Data reports as required
• Assist onboarding of new staff
• Train staff on various products when necessary – Sabre, Client Base etc.
• Assist with ad hoc analysis
• Support management with streamlining processes and procedures
• Liaison between the counsellors and back-end accounting
• Participate in Professional development as required

The position is best suited to a flexible, proven multi-tasker, capable of working to deadlines in a fast-paced office environment.

Office hours are Monday to Friday –9:00am to 6:00pm

For immediate consideration, please email your resume to [email protected]. We thank all candidates for their interest. However, only those selected for an interview will be contacted.