Groups Coordinator Full Time

Position: Group Coordinator, Exotik

Status: Full-Time

Reports to: Supervisor, Exotik

Location: Remote/Hybrid

Your Career Opportunity

Respond to travel agent’s inquiries for reservations to achieve sales targets and contribute to call center KPIs while providing superior customer service.

How You Will Be Spending Your Time

·         Answering calls and emails in timely, courteous, and professional manner

·         Providing excellent customer service

·         Enforcing active selling skills to close a sale

·         Processing bookings with accuracy and detail

·         Consistently meeting individual performance targets

·         Selling complete multi-destination packages of products “a la carte”

·         Ensuring files and payments’ follow-up with suppliers and travel agents

Specialized Knowledge, Skills, Attributes Required You Need to be Successful

·         Excellent communication skills, French and English

·         Passion for sales and a desire to always excel

·         Travel/Tourism school diploma or equivalent related travel industry experience

·         Excellent customer service skills and interpersonal skills

·         Professionalism and patience

·         Team player but able to work autonomously

·         Ability to work under pressure and meet deadlines

·         Knowledge of the travel industry

·         Computer knowledge – Microsoft Office Word and Excel

·         Ability to learn new software

·         Knowledge of Sabre (an asset)

Working Conditions

·         Call Centre environment – home based

·         Monday to Friday 9am to 5pm

·         37,5 hours / weekly

Crew Advantages

·         Competitive salary

·         2 weeks’ vacation

·         Medical and dental benefits

·         8 additional paid days [ 1 birthday; 5 sick days; 2 personal days; 1 volunteer day]

·         Employer RRSP contribution program

·         Awesome travel benefits for you, your friends and family

·         Employee Assistance Program for you and your family members

Who We Are

HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, HIS Canada Travel owns and operates multiple wholesale and retail travel brands. The retail division; including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca; offers diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise, and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel is a comprehensive one-stop shop for agents and travelers alike.

The Company values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the company will provide accommodation, accessible formats and communication supports for the interview upon request and we will work with you to meet your accessibility needs.

Tagged as: bilingual, groups coordinator