Groups Administrator Full Time

Position: Groups Administrator, Exotik

Status: Full-Time

Reports to: Supervisor, Exotik

Location: Remote/Hybrid

Your Career Opportunity

Responsible for managing and coordinating group travel bookings from initial inquiry to finalization. This role involves handling reservations, liaising with suppliers, maintaining accurate records, and ensuring exceptional customer service for group travel clients. The ideal candidate is detail-oriented, organized, and has a passion for the travel industry. Assist Group Sales Agent with client files and administrative duties.

How You Will Be Spending Your Time

·         Maintain accurate and up-to-date records of group bookings.

·         Prepare and send invoices, contracts, and travel documents.

·         Track deadlines for deposits, final payments, and ticketing requirements.

·         Process group travel requests, quotes, and bookings for clients.

·         Coordinate with airlines, hotels, tour operators, and other suppliers to confirm reservations.

·         Ensure all travel arrangements align with client requirements and company policies.

·         Communicate with travel agents, tour leaders, and clients to provide updates and resolve issues.

·         Negotiate group rates and terms with suppliers when needed.

·         Assist with last-minute changes, cancellations, and rebooking when necessary.

Specialized Knowledge, Skills, Attributes Required You Need to be Successful

Diploma or degree in Tourism, Hospitality, or a related field.
Strong organizational and multitasking abilities.
Excellent communication and negotiation skills.
Proficiency in travel booking systems (GDS experience is an asset).
Ability to work in a fast-paced environment and meet deadlines.
Strong attention to detail and problem-solving skills.

Working Conditions

·         Remote or Hybrid

·         Monday to Friday from 9:00am – 6:00pm EST

Crew Advantages

·         Competitive salary

·         2 weeks’ vacation

·         Medical and dental benefits

·         8 additional paid days [ 1 birthday; 5 sick days; 2 personal days; 1 volunteer day]

·         Employer RRSP contribution program

·         Awesome travel benefits for you, your friends and family

·         Employee Assistance Program for you and your family members

Who We Are

HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, HIS Canada Travel owns and operates multiple wholesale and retail travel brands. The retail division; including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca; offers diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise, and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel is a comprehensive one-stop shop for agents and travelers alike.

The Company values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the company will provide accommodation, accessible formats and communication supports for the interview upon request and we will work with you to meet your accessibility needs.

Tagged as: bilingual, groups administrator