Ø Making reservation and Sales for International and Domestic sectors for Inbound and Outbound passengers for Ex India and Ex UK.
Ø Having knowledge of International Fares, Routing and Fare Conditions.
Ø Handle baggage, check in and airport queries
Ø Working on Reservation System :- WORLD SPAN , AMADEUS , GALILEO & SABRE
Ø Assist customer in Reissue, Re-validation, and Name change.
Ø Booking STPC for passengers having long-halt flights.
Ø New booking, Amendment, Re-routing, Cancellations and refund.
Ø Updating Special Service Request (SSR’s) for passenger’s requesting Wheelchair, Meals etc.
Ø Action on Customer Support & Complaints Emails.
Ø Handling schedule change activities for multiple airlines.