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WAQAS ***** Travel Agent

Toronto, Mississauga cv-waqas-yyz.pdf
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To contact this candidate email wzahid@yahoo.co.uk

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Waqas Zahid

 

Mississauga, ON, • 416-876-3646 • wzahid@yahoo.co.uk

 

SUMMARY OF QUALIFICATIONS

 

·         10 years of experience in Travel and Tourism

 

·         Proficient with Galileo, Sabre, & Amadeus for ticketing.

 

·         Proficient with different online hotel reservation systems, Destinations of the World, Lemonde, Elite Destinations, Unique Choice, GTA, Lots of Hotels, dealing with Local DMC for hotel Booking, Tours and Transfers, Also book Cruise packages.

 

·         Excellent communication and writing skills & strong analytical and problem solving skills.

 

·         Ability to work well in team environment and able to express accuracy, attention to details.

 

·         Professional communication skills include fluency in English, Arabic and Urdu.

 

·  Computer skills include:
– MS Office

– Internet and emails
– Adobe Photoshop

– Hardware and software installation and Troubleshooting
Professional Experience in Saudi Arabia

NOMASS TRAVELS & TOURISM (JEDDAH, SAUDI ARABIA)
SEP 2008 – MAR 2012
–  Hotel Reservations & Ticketing Supervisor

 

RESPONSIBILITIES AND DUTIES:

 

·         Accepting and keeping records of advanced deposits on reservations.

·         Work as part of a team selling holiday packages.

·         Cooperate with the group of sales managers and help in walk-in basis reservations.

·         Use of proper procedures to issue, reissue and refund Airline tickets.

 

·         Responsible for providing detailed travel information to customers and deal with customer queries in relation to holiday, Honeymoon and Cruise Packages.

 

·         Processing and filling paperwork correctly.

·         Handling customer concern properly.

·         Executing strong customer service abilities.

·         Responsible for all other duties assigned.

 

 

AL FARIS INTERNATIONAL TRAVEL & TOURISM, (JEDDAH, SAUDI ARABIA)

 

– Hotel Reservations & Ticketing In-charge                                                                    Mar 2012 – Aug 2018

 

RESPONSIBILITIES AND DUTIES:

 

·         Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations.

 

·         Discuss client requirements and advise on suitable options

 

·         Quotations for Group bookings and corporate clients.

 

·         Confirm Hotel and Airlines bookings and notify the clients about luggage limits, travel and medical insurances, visa and currency requirements.

·         Issue tickets for travel, accommodation and transfer vouchers and all relevant documentation.

 

·         Collect payments and maintain records of transactions.

·         Assist with changes to travel arrangements and bookings where required.

King Travel Ltd (Mississauga, Canada)

 

– Visa Services In charge                                                                                                           Oct 2018 – Working

 

RESPONSIBILITIES AND DUTIES:

 

·         Ensured timely non-discriminatory visa application processing.

·         Responded to questions and provided additional information as requested.

·         Informed officials of any serious issues with visas or visa applications.

·         Processed visa applications and notified applicants when decisions were made.

·         Verified required information provided along with visa applications.

·         Noted any discrepancies or omissions on visa applications.

·         Informed applicants of any issues with their visa applications.

·         Responded to in-person and phone inquiries.

·         Processed applications for work visas, Visit Visas, Commercial & Business Visas

 

 

Education

 

IATA/UFTAA (International travel & tourism Programme)                               March 2005

 

CITY COLLEGE MANCHESTER (UK, MANCHESTER)

 

Subjects:

 

AIR FARES & TICKETING, ELECTRONIC BOOKING TOOL GDS (GALILEO), CUSTOMER SERVICES, GEOGRAPHY IN TRAVEL PLANNING, LAND TRANSPORT –RAIL, CAR & CAMPER, WATER TRANSPORT: FERRIES & CRUISE.

 

– HSS (Hotel Sales Specialist) Certified By Marriott                                                         June 2005

 

CITY COLLEGE MANCHESTER (UK, MANCHESTER)

 

– HSSC (Higher Secondary School Certificate)                                                Mar 1996 – Jul 1998

 

F.SC (PRE ENGINEERING)

BOARD OF INTERMEDIATE (FAISALABAD, PAKISTAN)

 

 

REFERENCES

 

·         Available Upon Request