Phone: 587-225-2446 | Email: SUHEL.MALHOTRAA@GMAIL.COM
Experienced and accomplished Professional with international education and invaluable knowledge of Canadian market looking for a career path in your organization.
MANAGEMENT AND CUSTOMER SERVICE
§ Differentiate my service to provide a unique and valuable experience for prospective travelers.
§ Thrives on meeting and exceeding sales targets; motivated by a sales-driven environment that rewards based on performance (KPIs).
§ Strong ability to motivate and inspire clients to explore and plan their next great adventure.
§ Extensive geographical knowledge and travel experience.
§ Fluent in Apollo, SABRE
§ Multi-Lingual – Fluent in English, Hindi, Punjabi.
Travel and Tourism Diploma (Honors) CDI College Downtown, Calgary, AB JAN 2017 – NOV 2017
§ Toured WestJet, LeGermain and Fairmont Palliser Chain of Hotel
Bachelor of Management – Finance, University of Lethbridge, Calgary, AB SEPT 2006-DEC 2008
Diploma in Business Administration – Georgian College, Barrie, ON APR 2004- SEPT 2006
Diploma in Computer Programming – Georgian College, Barrie, ON JAN 2002-APR 2004
PRACTICUM WORK EXPERIENCE
INDEPENDENT CRUISE AND VACATION SPECIALIST NOVEMBER 2017
EXPEDIACRUISESHIPCENTERS, CALGARY, AB
§ Completed Princess Academy First Officer Level (Princess Cruises)
§ Performed mock calls to suppliers to book mock travel bookings
INDEPENDENT TRAVEL CONSULTANT (HOST AGENT), Calgary, AB MAR 2017-OCT 2017
§ Recommend and sell the right trip based on travellers needs including additional service to enhance customer experience
§ Ensure the use of correct booking process and procedure to reduce Advance Debit Memo, Advance Credit Memo, reduce errors.
§ Handle booking issues calmly and with empathy; connect with prospective clients over phone and email
§ Watch Travel advisory closely, provide travel advisory to prospective clients
§ Attend supplier seminar regarding product launch – ACV in Calgary SEPT 2017
§ Hosted Expo promoting host agent’s group travel package for India
§ Well connected with suppliers / consolidators and interfaces in the travel industry – AirCanadaVacations, Air Transat, WestJet Vacations, Travel Brands, Expedia, Booking.com
LOSS PREVENTION ASSOCIATE
WALMART LOGISITCS, BALZAC, AB JUNE 2016 – SEP 2016
§ Perform weekly and daily audits; write incident reports in relation to warehouse incidents and employee injury.
§ Update employee certificates / licences and profiles.
§ Update inbound and outbound paperwork of trailers that enter and exit Walmart gatehouse.
DIRECT DISTRIBUTION CENTRE, CALGARY, AB JAN 2013-JAN 2016
§ Our division has been consistent with quarterly productive results that excelled nationally.
§ Provided value-added service to our client and maintain corporate integrity.
§ Performed dock planning duties (planner / dispatcher) such as lane check, door check, shunt inbound and outbound of dock doors using NSSL software if needed.
RETAIL ASSISTANT STORE MANAGER
REFUEL AT REAL CANADIAN SUPERSTORE, CALGARY, AB SEPT 2010- DEC 2012
§ Worked closely with Regional Manager, Store Manager to provide innovative techniques to meet customer expectations and growth of business, meet sales targets.
§ Forecast sales by adding value added products in store from time to time.
§ Managed staff, assigned duties, responds to customer inquiries, resolve customer complaints.
TRANSPORTATION LOAD PLANNER | CUSTOMER SUPPORT SPECIALIST
LOBLAW COMPANIES LIMITED, CALGARY, AB JUN 2009-JUL 2010
§ Planned, co-ordinated and executed business and system process to maximize productivity and minimize transportation costs.
§ Monitor, track, process order and provide inbound and outbound telephonic and electronic support to local, provincial, geographical stores at times of late arrival of delivery to stores.
§ Worked in a time-constraint environment focused on executing business process to maximize output of goods and services to end-user (retail stores).
§ CTC, CTM Designation
§ Destination Specialist Certification
§ CLIA Cruise Specialist Certification
Available upon request
AUSTRALIA – EASTERN STATES OF AUSTRALIA
CAIRNS (QUEENSLAND) MELBOURNE (VICTORIA)
GOLD COAST (QUEENSLAND) SYDNEY (NEW SOUTH WALES)
ALBERTA – (NORTHERN, CENTRAL & SOUTHERN ALBERTA)
FORT MCLEOD LETHBRIDGE
ONTARIO – NORTHERN & SOUTHERN
INDIAN STATES & CITIES
SHIMLA, HIMACHAL PRADESH
NEW DELHI (CAPITAL)
AGRA, UTTAR PRADESH