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Lisa ******** Office Jack of all Trades - Gap Filler - Morale Booster

Canada $25 / hour Resumewithblog.pdf
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To contact this candidate email lisa.vandepol@rogers.com

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Lisa Vandepol

312-3311 Kingston Road, Scarborough, Ontario M1M1R1

Phone: 289-830-2585 Email: Lisa.Vandepol@rogers.com

Related Skills and Abilities

‘Jack of all Trades’ ‘Gap Filler’
Proficient verbal and written communication skills
Excellent knowledge of Microsoft Office, Experience with Mac
Able to multi-task in a fast paced work environment, prioritize and meet deadlines
Demonstrate leadership when appropriate
10 years of customer service experience
Ability to boost morale with positive attitude
Continuous Improvement Advocate

 

Relevant Experience

 

 

Customer Service Associate     July 2013 – Present

UV Pure Technologies – Scarborough, ON

Provide excellent customer service to vendors, distributors, engineers, technicians and end users
Process orders, provide quotes, arrange worldwide shipping, advise on lead time
Basic technical support, perform UVT tests and backup for shipping
Maintain social media accounts(Twitter, Facebook & LinkedIn) and update website using Wordpress
Update online tools, such as Extreme Locator, iContact, SalesForce & 3dCart
Practice lean administration and doing 2 second improvements to eliminate waste
Create and update procedures for administration and production
Run daily, weekly and monthly sales reports
Schedule and lead meetings
Write and revise policies and procedures

 

Restaurant/Event/Travel Blogger

It’s Not Just About the Food April 2012 – Present

Posted almost 300 blogs and written over 500 reviews
Storyteller about experiences, not just facts
Invited to write about, run contests and attend events by PR companies, such as Toronto Festival of Beer, Gourmet Food & Wine Festival and the Great American Beer Festival
Grateful to be invited to Colorado by the Colorado Tourism Board to promote food and beer tourism in and around Denver

 

Administrative Assistant(Contract) January 2013 – May 2013

Honeywell Building Solutions, Solution Design Centre – Markham, ON

Compiled and shipped product documentation packages and engineering drawings for projects in North America on time while meeting quality standards
Set up and managed projects in SAP
Ran weekly reports in SAP and tracked results in Microsoft Excel
Exposure to Kaizen philosophies
Kept track of office inventory, filed documents, attended meetings and worked with management to improve processes to ensure continuous improvement

 

Water/Wastewater Operator     November 2011 – December 2012

Parkbridge Lifestyle Communities

Daily free Chlorine testing at drinking water facilities and weekly/monthly sampling for BOD, bacti, Nitrogen, Phosphorus, suspended solids & nutrients.
Calibrate colorimeters and turbidimeters, test generators, take well level readings
Keep daily records of influent, effluent, amount of chemicals used(Chlorine, alum) and anything that happens at each facility
Perform wastewater lab tests (30min settling test, suspended solids, DO, pH, temp.)
Monitor and sample receiving stream, especially during lagoon discharge
Respond promptly to resident reports of leaks and follow steps to have them repaired
Acquire CEU’s through company provided courses
Assist in completion of annual reports for wastewater and drinking water sites
Schedule maintenance and arrange emergency services, as required
Open, close and adjust valves for RAS, WAS and effluent discharge
Complete maintenance on equipment as per manufacturers on equipment; such as UV Pure systems and ProMinent pumps.

 

Wastewater Operator

Co-Op Student     September 2010 – February 2011

Summer Student          April 2010 – September 2010

Duffin Creek Water Pollution Control Plant – Pickering, ON

Monitored chlorine and sodium bisulfite and tested total chlorine residual daily
Kept accurate, up-to-date records in all log books
Ensured proper dissolved oxygen levels in aeration and header pressure
Completed sludge depths on secondary clarifiers and adjusted WAS and RAS using SCADA, as needed

 

Inventory Control/Shipping/Receiving Clerk             May 2007 – October 2011

Sobeys Retail Support Centre – Whitby, ON

Accurately maintains current inventory records
Ensure stores receive the correct products and that any unsatisfactory product are not shipped
Verify products received to make sure clients are billed appropriately using SAP
Handled store phone calls regarding time sensitive shipments
Created documents for warehouse staff to receive or ship products

 

Team Leader  September 2005 – September 2006

Minacs – Oshawa, ON

Responsible for signing off on attendance and extended hours
Coached CSRs and completed yearly assessments
Handled technical issues by quickly relaying requested information to logistics
Followed discipline procedures as required (i.e. attendance management)

 

Real-Time Adjuster  June 2004 – September 2005

Minacs – Oshawa, ON

Assisted with adjusting staffing needs (i.e. extended hours) according to forecasts
Tracked absenteeism, exceptions and compliance issues using Microsoft Excel
Monitored schedule adherence and brought issues to management
Backed up Real-Time Coordinators

 

Customer Service – OnStar – July 2002 – June 2004

Minacs – Oshawa, ON

Maintained databases in Microsoft Access
Used problem solving skills to guarantee excellent customer service
Handled difficult customers in a professional manner
Assisted clients in emergency situations

 

Education Water Quality Technician Diploma

Durham College of Applied Arts and Technology Oshawa, ON

2009-2011

Computer Programming Diploma

Durham College of Applied Arts and Technology Oshawa, ON

2000-2002

 

 

References Available Upon Request