Seeking a position that will enable me to utilize my experiences and skillset within a reputable and established company. I am confident that my interpersonal and analytical skills, as well as my extensive experience in the travel industry, would indeed be an excellent match for this position.
Over 14 years’ experience working in the fun and dynamic travel industry. I have shown the ability to provide sales support, training, and leadership to multiple employees, whilst working closely with management to help them achieve their goals. With a history of success and awards in my roles, my energy and passion will help me be an asset to any company.
Ø Self-motivated, driven attitude with strong desire to learn
Ø Quick learner and ability to multi-task
Ø Strong interpersonal and leadership skills – especially open and honest communication with co-workers, management, customers and suppliers.
Ø Proven track record in producing results
Ø Excellent organizational skills and detail oriented
Ø Ability to train small or large groups
Ø Knowledge of Microsoft Office, Outlook, and Google Drive
Ø Highly flexible with an out-going personality
Ø Exceptional time management & prioritization skills
Ø Ability to plan, organize and arrange travel with various suppliers
Ø Knowledge of the sales process to maximize margin and profit
Ø Ability to motivate individuals through leading by example
Ø Strong analytical skills with initiative to resolve issues and make recommendations to pursue opportunities as they are identified
CME Away by SeaCourses (Oct 2016 to Present)
Ø Manage and lead a team (east and west), while overseeing the smooth and efficient operation of the business
Ø Develop strategies to motivate the sales team to hit their sales targets, ensure leads are responded to promptly and follow-ups complete
Ø Analyze sales data including conversion, enquiry, and passenger targeted numbers to ensure profitability
Ø Deal with disciplinary action and customer complaints
Ø Conduct regular meetings / one-on-ones, and report feedback to management
Ø Help source cruise and land products to meet customer demands through liaising with travel partners
Ø Manage group contracts with the cruiselines and co-ordinate trainings with suppliers
Ø Monitor pricing, inventory and promotions of cruises to ensure maximization of company revenue
Ø Analyze CME vacations based on what competitor is offering
Ø Ensure company policy is being adhered to and represent the company in a positive manner
Ø Escort and concierge duties on-board our CME away vacations
Ø Taking part in FAM visits to destinations to gather information on amenities of interest to our clients
Risk Analyst & Product Specialist
Flight Centre (July 2003 to Oct 2016)
Ø Support and train leaders in understanding and analyzing business data.
Ø Monthly audits of 14 retail locations, ensuring compliance with company policies and putting internal controls in place to minimize financial risk.
Ø Analysis of write-offs to identify opportunities for improvement.
Ø Ensure monthly financial statements are accurate and produced on time.
Ø Prepare and co-ordinate retail financial reviews and annual budgets.
Ø Assist operational leaders in organization of business plans and meetings
Ø Developing strategies to promote sales for high margin products, identified by our marketing and product team
Ø Acknowledgement of the sales process
Ø Help motivate area to hit budget and targets
Ø Attend supplier trainings to help drive product knowledge to consultants