Kathleen ****** Experienced Business Development Manager

Toronto, ON LinkedIn Katheen-Emmans-resume-sales-management.pdf

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OBJECTIVE:   To work in a Business Development/Sales Manager role within the travel industry.



TRANSAT TRAVEL  – Travel Professional


Building a large customer base through networking and referrals
Developing a large group-based business in local Communities
Working closely with group leaders for group travel (Chamber of Commerce, Probus, churches etc)
Business strategies with industry BDM’s


COLLETTE VACATIONS  – Business Development Manager Central & Northern Ontario

Responsible for managing current accounts and generating new accounts within territory
Training and product knowledge to all travel agents within territory
Unique consumer presentations and trade show representation
Customer relations and building supplier/frontline relationships
Travel extensively within territory and globally learning new destinations
Living the brand


CAA Travel Retail Store – Travel Store Manager

Responsible for overall operations of one of the top travel agencies in CAA South Central
Management of all travel store associates (coaching, team building, HR, Performance Management)
Business plans and strategies, travel consumer nights and events, customer escalations
Leading travel agent teams and reacting with agility to internal and external customers
Empowering teams to deliver superior customer service that produces positive business results.
Responsible for store expenses, merchandising standards, policy and procedure compliance, safety, security, supervision, training, mentoring and scheduling of all associates


Maintains a solid client database with daily lead generation
Resourceful to put people into a position of home ownership when told it was unattainable
98.7% repeat business or referrals
High energy cold sales courses, door knocking, constant drive for sales success
Open houses, networking meetings, volunteer services with KW
Ignite alumni – teaching Realtors how to develop and manage a successful real estate career. Provided new sales ideas and new energy for a successful career path


EDUCATION:               Education is ongoing to update required skills and languages

ICS Canada – Travel and Tourism Diploma (Highest Honours)

TICO Certified (Counsellor & Manager)

TORONTO SCHOOL OF BUSINESS – Legal Administrative Assistant Diploma

SHERIDAN COLLEGE – Business Diploma

CARDINAL LEGER S.S. – Grade 12 Diploma



Word, Excel, PowerPoint, Outlook, WordPerfect, Pixel Point POS, Windows, First Aid with CPR A + AED, Emotional Intelligence training.

VOLUNTEER WORK and INTRESTS:  Seasons Centre for Grieving Children, Kids Help Phone and Golden Rescue.  I enjoy spending my personal time travelling, volunteering, swimming, hiking, walking my dogs, boating, reading suspense novels, and spending time with friends & family.