14 Peel Ave 647-770-1343
Toronto, On firstname.lastname@example.org
Summary of Qualifications
⦁ 5+ Years of experience in Administration, Customer Service, and Sales
⦁ Excellent communication and interpersonal skills
⦁ Knowledgeable with computers and trained in Apollo and Sabre
⦁ Typing speed of 75WPM
⦁ Adept at learning new programs and software quickly and efficiently
⦁ TICO Certified.
Relevant Experience + Accomplishments
⦁ Created custom trips for a wide variety of clientele as well as unique tour packages to help in
increase our sales
⦁ Knowledgable about a variety of travel destinations, excelling in the USA, Canada, Carribbean,
and various parts of Europe.
⦁ Assured clients knew about the helpful benefits of Travel Insurance to make sure that themselves
and their travel plans were properly protected.
⦁ Provided exceptional customer service to gain clientele and maintain a high rate of retention
⦁ Processed both individual and group travel, specializing in destination weddings and sports events
to increase our sales.
⦁ Reviewed contracts and terms of services with clients to make sure they were well informed about
what they were signing.
⦁ Obtained confidential client information and dealt with it in a professional and secure manner.
⦁ Attended a variety of trainings and conferences to increase product knowledge and services
available to my client.
⦁ Planned a variety of different marketing strategies and events to promote the company and our
⦁ Assisted clients when there was any issues regarding their travel to make sure there was a quick
and efficient solution to any problems.
⦁ Processed Austrailian Visas directly on our system for any client traveling within the country
⦁ Trained in TUD, Apollo and Sabre and TICO certified
⦁ Issued invoices and processed payments
⦁ Adept at adjusting to a constantly changing industry, making sure to keep myself up to date on new
Travel advisories, laws and any current event that could effect my clients travel or safety.
⦁ Updated and alerted clients of any important or vital information that would affect their travel or
⦁ Issued invoices and processed payments
⦁ Created and maintained client database by making sure all information was up-to-date and all knew
inquiry had a profile for follow up.
⦁ Balanced monthly banking reports and deposits to make sure there were no discrepancies
⦁ Trained and mentored new employees in a variety of different systems and processes to make sure
they were efficient and knowledgeable.
⦁ Responded to inquiries and assisted customers in a timely manner to provide efficient customer
⦁ Advertised products to prospective customers, making sure they know what they are buying and
that the product suits their needs.
⦁ Processed returns/exchanges for customers dealing with any concerns or complaints about
⦁ Promoted special items and services that are new and available to clients, increasing sales and
⦁ Resolved any customers complaints or issues, working with the client to make sure they feel taken
care of and providing the best solution.
⦁ Built and maintained rapport with clients to increase customer retention and exceed sales targets.
April 2017 – Present
⦁ Assisted clients with booking travel using Credit Card reward points and Aeroplan
⦁ Quickly adapted to new systems and processes
⦁ Focused on becoming a specialist for a variety of different suppliers, companies and destinations
⦁ Provided clients with thorough itneraries, and provided excellent customer care if any questions or
⦁ Assisted with Corporate travellers providing excellent customer care
September 2016-March 2017
⦁ Promote our product to a variety of new businesses to expand the presence of our company
⦁ Conducted Cold Calling and Walk-In visits to increase clientele
⦁ Informs new clients about our new products and run samplings in store
⦁ Manage successful vendor booths at a variety of different shows such as the CNE *awarded Best
Booth*, Royal Winter Fair, Wellesley Apple- Butter- Cheese Festival and others
⦁ Conduct sample demonstrations, teaching clients how to use our products and more information
about our company
Flight Centre Canada
Assistant Team Leader
March 2014-April 2016
⦁ Assisted Manager with tasks to help run the office efficiently and make sure we are reaching our
goals and targets
⦁ Utilized various applications to schedule/book travel. Skilled with Apollo,Sabre and TUD
⦁ Motivated team members to create new and authentic trips and to drive sales.
⦁ Reviewed legal terms and conditions that come with traveling with my clients making sure they
had all and any necessary paperwork.
⦁ Acted as a liaison between client and suppliers, working with other companies to
book/correct/change client travel
⦁ Obtained confidential client information and updated their profile within the company database.
January 2012-February 2014
⦁ Built strong rapport with prospective members as well as current members
⦁ Provided excellent customer services to improve member satisfaction and retention
⦁ Represented GoodLife by demonstrating our CORE values and mission statement through positive
⦁ Filed any incident reports when injury or accident happened on the floor.
December 2009 & December 2012
⦁ Advised Customers on products and informed them of new product lines
⦁ Demonstrated product knowledge and was quickly able to learn about new products
⦁ Provided excellent customer service skills to increase brand loyalty
⦁ Contributed to the success of the shop and reaching the team target.
March 2011-July 2012
Tuckers Marketplace, Ottawa , ON
⦁ Adapted quickly to the fast paced environment
⦁ Prioritized tasks to provide excellent service
⦁ Maintained the cleanliness of the restaurant
⦁ Monitored clients and their consumption of alcohol based on guidelines and laws outlined in
⦁ Created a positive atmosphere through positive attitude and enthusiasm
University of Ottawa, ON
Bachelors in Social Science with a Minor in Criminology and History