Education
- Public Relations and Communications, BBA at European University, Barcelona, Spain 2008-2010
- Business Administration-Marketing Diploma at St. Lawrence College, Kingston ON, 2006-2008
Relevant work experience
Travel Coordinator, MSCP Electrical Services, Edmonton, AB, October 2017-February 2018
- Processed travel requests and bookings in accordance with delivery standards
- Provided ongoing support to Project Managers, Execution Managers, Journeymen and General Foremen via phone and e-mail from a home based office
- Performed weekly reporting of camp and flight forecasts within deadlines utilizing Microsoft Excel, keeping an organized data filing system
- Ensured that employees had their travel documents required to get to and from site
- Managed documentation and files related to travel requests
International Travel Consultant, Flight Centre Canada, Calgary, AB, August 2014-September 2016
- Performed daily office tasks: opening and closing the office, answering phones, taking messages for other Travel Consultants and managed the office e-mail account
- Stayed alert to changing trends in the travel industry
- Organized travels from beginning to end, through booking tickets and accommodation, to securing rental transportation
- Paid close attention to detail when working on multiple bookings at once to prevent disruptions to my clients’ vacations and financial loss to the company
- Utilized Microsoft Office to prepare promotional materials and yearly business plan, Sabre and Apollo as booking tools and Outlook for e-mails and organizing calendar appointments
- Communicated in a professional manner by e-mail, phone and in person
- Provided post-sale support by handling unforeseen problems, cancellations and complaints to ensure retention of clients and referrals for future business
- Created and updated electronic records of clients, kept financial statements and documents
- Maintained relationships with clients, suppliers and vendors
Sales and Leasing Consultant, Glenoak Ford, Victoria, BC, February 2012-June 2013
- Conducted a thorough interview to asses the clients needs and wants in a vehicle
- Selected a vehicle based on my clients needs and presented the features and benefits to the clients
- Followed up with customers post sale to ensure they were content with the vehicle
- Researched current and emerging vehicles in our lineup as well as those of our competitors
- Followed market trends and shares