Education

• Public Relations and Communications, BBA at European University, Barcelona, Spain 2008-2010
• Business Administration-Marketing Diploma at St. Lawrence College, Kingston ON, 2006-2008

Relevant work experience

Travel Coordinator, MSCP Electrical Services, Edmonton, AB, October 2017-February 2018

• Processed travel requests and bookings in accordance with delivery standards
• Provided ongoing support to Project Managers, Execution Managers, Journeymen and General Foremen via phone and e-mail from a home based office
• Performed weekly reporting of camp and flight forecasts within deadlines utilizing Microsoft Excel, keeping an organized data filing system
• Ensured that employees had their travel documents required to get to and from site
• Managed documentation and files related to travel requests

International Travel Consultant, Flight Centre Canada, Calgary, AB, August 2014-September 2016

• Performed daily office tasks: opening and closing the office, answering phones, taking messages for other Travel Consultants and managed the office e-mail account
• Stayed alert to changing trends in the travel industry
• Organized travels from beginning to end, through booking tickets and accommodation, to securing rental transportation
• Paid close attention to detail when working on multiple bookings at once to prevent disruptions to my clients’ vacations and financial loss to the company
• Utilized Microsoft Office to prepare promotional materials and yearly business plan, Sabre and Apollo as booking tools and Outlook for e-mails and organizing calendar appointments
• Communicated in a professional manner by e-mail, phone and in person
• Provided post-sale support by handling unforeseen problems, cancellations and complaints to ensure retention of clients and referrals for future business
• Created and updated electronic records of clients, kept financial statements and documents
• Maintained relationships with clients, suppliers and vendors

Sales and Leasing Consultant, Glenoak Ford, Victoria, BC, February 2012-June 2013

• Conducted a thorough interview to asses the clients needs and wants in a vehicle
• Selected a vehicle based on my clients needs and presented the features and benefits to the clients
• Followed up with customers post sale to ensure they were content with the vehicle
• Researched current and emerging vehicles in our lineup as well as those of our competitors
• Followed market trends and shares