Joanna ******** Travel Coordinator

Calgary, Alberta JTownsendTravelCoordinatorResume.doc

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  • Public Relations and Communications, BBA at European University, Barcelona, Spain 2008-2010
  • Business Administration-Marketing Diploma at St. Lawrence College, Kingston ON, 2006-2008


Relevant work experience

Travel Coordinator, MSCP Electrical Services, Edmonton, AB, October 2017-February 2018

  • Processed travel requests and bookings in accordance with delivery standards
  • Provided ongoing support to Project Managers, Execution Managers, Journeymen and General Foremen via phone and e-mail from a home based office
  • Performed weekly reporting of camp and flight forecasts within deadlines utilizing Microsoft Excel, keeping an organized data filing system
  • Ensured that employees had their travel documents required to get to and from site
  • Managed documentation and files related to travel requests

International Travel Consultant, Flight Centre Canada, Calgary, AB, August 2014-September 2016

  • Performed daily office tasks: opening and closing the office, answering phones, taking messages for other Travel Consultants and managed the office e-mail account
  • Stayed alert to changing trends in the travel industry
  • Organized travels from beginning to end, through booking tickets and accommodation, to securing rental transportation
  • Paid close attention to detail when working on multiple bookings at once to prevent disruptions to my clients’ vacations and financial loss to the company
  • Utilized Microsoft Office to prepare promotional materials and yearly business plan, Sabre and Apollo as booking tools and Outlook for e-mails and organizing calendar appointments
  • Communicated in a professional manner by e-mail, phone and in person
  • Provided post-sale support by handling unforeseen problems, cancellations and complaints to ensure retention of clients and referrals for future business
  • Created and updated electronic records of clients, kept financial statements and documents
  • Maintained relationships with clients, suppliers and vendors

Sales and Leasing Consultant, Glenoak Ford, Victoria, BC, February 2012-June 2013

  • Conducted a thorough interview to asses the clients needs and wants in a vehicle
  • Selected a vehicle based on my clients needs and presented the features and benefits to the clients
  • Followed up with customers post sale to ensure they were content with the vehicle
  • Researched current and emerging vehicles in our lineup as well as those of our competitors
  • Followed market trends and shares