Harshwardhan ****** Travel Services Advisor

Toronto Harshwardhan-Sarang-Resume.docx

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Harshwardhan Sarang |647 895 6292


Professional experience in Banking & Financial Services, Client Relationship Management, Business Development (B2B & B2C), Office Administration


A Dynamic Go-Getter with results-driven attitude who enjoys fast paced work environment and easily adapts to new ideas, change and situations. Demonstrated leadership skills leading to increase in quality and efficiency in sales & customer service department. Organized, Detailed and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.


A proven track record of –

Customer Service Excellence
Consistently meeting sales goals
Team Management skills
Contributing towards enhancing business volumes and growth

Worked on CRM, Banking & Retail Sales platforms – Sales Force, JIRA, Partenon, Symphony, Finacle, EXERP





Club Administrator / Service Team Lead | GoodLife Fitness – Toronto, ON    August 2017 – present

Carrying out administrative duties and provide operational support to the General Manager
Manage, train and motivate front desk team of associates to deliver excellent member’s services at all times
Organize and coordinate club events
Branch Account Adviser (Consumer Finance) | CitiFinancial Inc – Toronto, ON    May 2016 – March 2017

Achieved new business growth of 115% for 3 consecutive months

Recognition received – “New Employee Achiever for the Quarter”

Primary focus on sales and administration of  unsecured & secured lending
Analyzed and processed credit applications, reviewed client’s credit worthiness, cultivated new and repeat business     from internal and external clients and scheduled loan closings
Managed early stage past due and liaised with Head Office Credit team, Credit Counseling Agencies on the high risk     clients database

Business Development Manager| – UAE/India    July 2014 – December 2015

Promoted to Business Development Manager after 3 months of joining as a Client Support Executive

Increased the total revenue of travel tech portal bookings (through XML integration) from M.E. key accounts by 60% YTD in 2015

Business Development In-charge for B2B sales, key accounts management of over 350 clients across Middle Eastern     countries
Participated as a Product & Service Exhibitor in industry functions, such as Arabian Travel Market – Dubai & World     Travel Market – London
Prospected for new clients by networking through social media applications, advertising ideas and other means of     generating interest from potential client’s


Financial Consultant | HDFC Life – India        July 2012 – June 2014

Developed new business growth through leads generated from branch walk-ins/referrals and proactively contacted     clients and scheduled appointments
Assessed clients’ financial situation regarding asset allocation, savings, tax planning, retirement planning; evaluating     risk tolerance and advised on benefiting products & services

Personal Banker | Santander Bank – London UK        November 2010 – June 2012

Top sales adviser in West London Region for sales referrals (Achieved 200% of referral business)

Promoted as “Personal Banker” after 6 months of joining as a Customer Service Adviser

Awarded “Excellence in Customer Service” for improving the branch ranking to Top 5 in the region
Established new and increased existing customer account relationships through sales and referrals of retail,              commercial, mortgage, investments, and other line of business products and services
Performed intermediate duties and support related to branch operational activities and financial services including              ATM Management

Currency Adviser | Travelex Currency Services Ltd – London UK        July 2008 – October 2010

Executed sales promotion campaigns and managed sales teams in two stores leading to an increase in sales revenue
Recognition received – “Top Performing Team in West London Region” in 2009-2010

Managed currency stock inventory to ensure accuracy in Till Management and performed day to day administrative          duties
Built a sustainable and highly motivated sales staff by training and mentoring new sales consultants


Master of Business Administration (Finance) – University of Wales, United Kingdom
Diploma in Banking & Finance – Indian Institute of Banking & Finance
Bachelor of Commerce – University of Pune, India


Volunteer Lead – Festival of India, Toronto
Taekwondo – Blue 4th Keup