Harout Mesrobian

12137 Joseph-Casavant, Montreal, QC., H3M 2C7

Cell: 514-265-4288      harout.mesrobian@yahoo.com

Management Skills & Qualifications

–  Supervisor: Corporate Travel Department

–  Developed & Implemented Corporate Travel Policy

–  Negotiated with Travel suppliers

–  Promoted, Planned and Hosted Group Bus tours

–  Analytical, organized and effective communicator

–  Problem solving, Proactive & Positive Attitude

–  Emphasized Positive Contact Centre Client Experience

–  Self-taught instructor/trainer

–  OPC certified
–  Corporate Trainer-Facilitator

–  Used data to analyze training results and implement improvements

–  Conceived & Developed training and pedagogical material

–  Initiated and Supervised lectures, workshops and discussion groups

–  KPI Results and Quality Control oriented.

–  Guest / Passenger Experience Management

–  Software skills: Word, Excel, Sabre, QiK, Power Point
MANAGEMENT & NON-MANAGEMENT ROLES

IO Solutions Group (3rd party call-center processor)                                                 2016 –2017

Corporate Facilitator/Trainer

·         Updated and created training material and techniques

·         Coached and Instructed 10-25 new hires weekly, on services and products

Aeroplan /Air Canada (global loyalty management / airline)                                  2009 – 2015

Trusted Advisor

·         Consulted & arranged flight reservations for members

·         Achieved corporate revenue goals and KPI’s

TRG (3rd party call-center processor)                                                                                          2007 – 2009

Corporate Trainer

·         Instructed 20-30 trainees on Rogers, Wireless Products & Plans

·        Conceived, prepared and reviewed pedagogical material monthly

·         Initiated and supervised weekly lectures, workshops & discussion groups

PC Mall (B2B computer sales-US market)                                                             2005 – 2007

Account Executive

·         Achieved weekly and monthly sales targets

·         On the job learning of technology solutions

Travel & Tourism Institutions                                                                               1996 – 2005

Teacher / Instructor – Managed Group Tours

Ø  Independent  / Contractual basis:

(College LaSalle, College April-Fortier, International Concierge Institute,

College Marie-Victorin, Champlain College)

·         Conceived course content and presented to Ministry of Education (team member)

·         Prepared pedagogical material for courses

·         Instructed classes of 20-35nstudents in world geography, tourist destinations, Sabre.

·         Prepared/corrected tests/exams & supervised students Final Term Project

Ø  Owner/Manager (Tours Excel)

·        Promoted, Planned and Hosted Group Bus tours twice monthly

·        Marketed bus tours to special interest groups and seniors clubs

CAE Electronics                                                                                                                           1985 – 1996

Supervisor Corporate Travel Department

·         Supervised a dynamic Corporate Travel Department

·         Managed and distributed assignments to a team of five

·         Insured prompt and accurate travel reservations for 800 corporate travellers

·         Implemented and oversaw company travel policy, within a strict $2M budget.

PROFESSIONAL DEVELOPMENT

Tourism & Travel Management – College LaSalle

Critical Management Skills – CAE Electronics

Effective Time Management – CAE Electronics

Interpersonal Management Skills – CAE Electronics

Quality Management in Tourism, Travel & Service Industries – McGill University

Train the Trainer – HRG Travel Group

LANGUAGES

French & English, oral and written – français et anglais, oral et écrit