Harout Mesrobian
12137 Joseph-Casavant, Montreal, QC., H3M 2C7
Cell: 514-265-4288 harout.mesrobian@yahoo.com
Management Skills & Qualifications
– Supervisor: Corporate Travel Department
– Developed & Implemented Corporate Travel Policy
– Negotiated with Travel suppliers
– Promoted, Planned and Hosted Group Bus tours
– Analytical, organized and effective communicator
– Problem solving, Proactive & Positive Attitude
– Emphasized Positive Contact Centre Client Experience
– Self-taught instructor/trainer
– OPC certified
– Corporate Trainer-Facilitator
– Used data to analyze training results and implement improvements
– Conceived & Developed training and pedagogical material
– Initiated and Supervised lectures, workshops and discussion groups
– KPI Results and Quality Control oriented.
– Guest / Passenger Experience Management
– Software skills: Word, Excel, Sabre, QiK, Power Point
MANAGEMENT & NON-MANAGEMENT ROLES
IO Solutions Group (3rd party call-center processor) 2016 –2017
Corporate Facilitator/Trainer
· Updated and created training material and techniques
· Coached and Instructed 10-25 new hires weekly, on services and products
Aeroplan /Air Canada (global loyalty management / airline) 2009 – 2015
Trusted Advisor
· Consulted & arranged flight reservations for members
· Achieved corporate revenue goals and KPI’s
TRG (3rd party call-center processor) 2007 – 2009
Corporate Trainer
· Instructed 20-30 trainees on Rogers, Wireless Products & Plans
· Conceived, prepared and reviewed pedagogical material monthly
· Initiated and supervised weekly lectures, workshops & discussion groups
PC Mall (B2B computer sales-US market) 2005 – 2007
Account Executive
· Achieved weekly and monthly sales targets
· On the job learning of technology solutions
Travel & Tourism Institutions 1996 – 2005
Teacher / Instructor – Managed Group Tours
Ø Independent / Contractual basis:
(College LaSalle, College April-Fortier, International Concierge Institute,
College Marie-Victorin, Champlain College)
· Conceived course content and presented to Ministry of Education (team member)
· Prepared pedagogical material for courses
· Instructed classes of 20-35nstudents in world geography, tourist destinations, Sabre.
· Prepared/corrected tests/exams & supervised students Final Term Project
Ø Owner/Manager (Tours Excel)
· Promoted, Planned and Hosted Group Bus tours twice monthly
· Marketed bus tours to special interest groups and seniors clubs
CAE Electronics 1985 – 1996
Supervisor Corporate Travel Department
· Supervised a dynamic Corporate Travel Department
· Managed and distributed assignments to a team of five
· Insured prompt and accurate travel reservations for 800 corporate travellers
· Implemented and oversaw company travel policy, within a strict $2M budget.
PROFESSIONAL DEVELOPMENT
Tourism & Travel Management – College LaSalle
Critical Management Skills – CAE Electronics
Effective Time Management – CAE Electronics
Interpersonal Management Skills – CAE Electronics
Quality Management in Tourism, Travel & Service Industries – McGill University
Train the Trainer – HRG Travel Group
LANGUAGES
French & English, oral and written – français et anglais, oral et écrit