EMAN ALQERAM

Toronto • Canada • Cell +1(647)219-8424 • email: ealqeram@gmail.com

PROFILE

An experienced passionate sales leader with over 15 years in Travel and Aviation Industries globally. The key success in aligning, managing and growing market share from online bookings and revenues from the Travel Trade, including building, developing and maintaining positive strategic relationships with customers, various airline stakeholders, driving operational excellence by supporting sales agent team, and technology adoption. I have strong system skills with GDS, Salesforce, and Ms. Office.

SKILLS

·         Sales Management

·         Account Management

·         Business Development

·         Product Quality Control
Leadership
Negotiation
Problem Solving
Customer Relationship
ACCOMPLISHMENTS SUMMARY

·         Transforming modern Travel Agencies business models to be more efficient and profitable

·         Managing negotiations and closing corporate deals worth DHS 12M during Etihad Airways with

Carlson Wagonlit global accounts to be the preferred carrier for corporate travel

·         Awarded performance excellence certificates from Etihad Airways and Royal Jordanian

PROFESSIONAL EXPERIENCE

SKYLINK TRAVEL, Toronto                                                                                       2011-Present

National Account Manager Canada

·         Managing national accounts and a portfolio of 300 agencies across Canada

·         Managing customers relationship focused on excellent customer service and reliability

·         Driving revenue growth by adopting Salesforce CRM to manage sales activity plans, marketing campaigns, and managing their performance

·         Reporting customer feedback which contributes to product improvement and increased services efficiency

·         Holding training sessions and webinar for Travel Agents to educate them with new technology

·        Driving welcome and adoption of new technology TripPro to 250 customers

·        Reporting bugs and issues to product support unit to enhance system functionality

·        Solving problems and dealing with customers issues in a timely manner

·        Improving sales policy compliance for online booking procedures to prevent any wrong practices such as marriage segments, and violating Airlines rules and regulations

ETIHAD AIRWAYS, Dubai                                                                                               2004-2010

Account Manager

·         Negotiated and closed deals worth DHS12m in 2010 with Carlson Wagonlit global accounts

·         Supersede revenue performance by 50% by selling premium products to corporate accounts

·         Increased new corporate accounts enrolment in Etihad Business connect program by 20% to corporate during Arabian Travel Market in 2009

·         Established agency support desk to handle day to day Travel Agents inquires which enhanced revenue performance by 20%

·         Enhanced the efficiency of sales activities delivery by adopting Salesforce CRM which improved sales performance

·         Conducted quarterly performance reviews with all corporate accounts to discuss their performance against agreed targets to take any corrective course of action if needed

·         Managed Visit Britain sales blitz campaign in Dubai and Sharjah Travel trade to promote tourism traffic to the UK

·         Developed and executed sales call plan to target new and exist accounts per weakly

·         Liaised with marketing department to set up new strategies in a promotional marketing campaign to target key markets quarterly

·         Stayed up-to-date with competition activities to manage market changes to meet customer needs

ROYAL JORDANIAN AIRLINES, Dubai                                                                       1998-2004

Senior Sales Executive

·         Supervised day to day sales operation and supervised a team of 9 sales agents

·         Enhanced operation performance through developing staff coverage rotation during public holidays by 40%

·         Maximized fare distribution through appointed GSAs to cover Dubai and Northern Emirates Travel Agents database which contributed in revenue growth by 50% in 2003

·         Led and Trained operation team on smart selling through offering various products such as optimizing premium sales to direct customers to increase revenue performance by 15% in 2004

·         Managed key community events along with Jordanian diplomatic mission

EDUCATION

McMaster University, CCE, Canada                                                                            2015-2017

Graduate Diploma in Business Administration

·         Business Foundation, understanding business the environment of business, and managing operations and information

·         Business Strategy, understanding social responsibility, and ethics in strategic management, business analysis, implementation, and evaluation and control

·         Principles of Marketing, creating and capturing customer value, analyzing the marketing environment, buyer behavior, and customer driven buying power

·         Introduction to Finance, understanding the fundamental accounting system, planning budget, and control, profit planning profit

·         Business Communication, understanding workplace communication, writing business reports, presentations and proposals

·         Recruitment and Selection, understanding organization recruiting and hiring process

ADDITIONAL TRAINING AND CERTIFICATIONS

MLC College, Canada                                                                                                                   2012

Project Management (PMP) Certificate

MLC College, Canada                                                                                                                   2011

Financial Management (SAP) and Controlling Certificate

Etihad Airways, UAE                                                                                                                   2010

Sales Force Automation Phase-1

Etihad Airways, UAE                                                                                                                   2010

Management Development Program

Etihad Airways, UAE                                                                                                                   2010

Empowered Communication Program