ANTHONY AVOLEDO
708-262 Ridley Boulevard   Toronto, ON   M5M 4N6   Tel: 647-267-5373

Email: anthony.avoledo@gmail.com

CAREER SUMMARY

Extremely resourceful and detail-oriented travel professional with diverse experience in Product and Operations, Tour & Luxury Travel. Reliable, professional and a team player who works well under strict deadlines with minimal supervision. Track record of meeting targets and maintaining company budgets. Seasoned traveler resulting in strong understanding, interest and respect for cultural diversity. Bilingual in English and Italian, written and spoken.

PROFESSIONAL EXPERIENCE

CorHealth Ontario (Contract)                                                                                2018

Data Specialist

·          Accurately entered medical data reports and PHI, transferred data from one system to another

·          Created new individual donor records, verified and updated relative information

·          Analyzed the data for errors, made corrections and reported problems with the data

·          Organized files and collected data to be entered into Apollo Advance system

·          Kept sensitive customer or company information confidential

Kensington Tours                                                                                                2011 to 2017

Product Coordinator

·          Ensured a high level of client satisfaction by serving as the first point of contact with DMC’s and hotels for product, rates and account inquiries

·          Supported operational aspects of the programs including sourcing and booking of ground transportation, hotel, and other aspects of programs as needed

·          Built and maintained product pages for hotels, tours, attractions, images and itineraries, using a customized content/product information web management system

·          Maintained, reviewed and continually improved content, ensuring high quality and standards by conducting regular website checks

·          Created customized and detailed itineraries for online company website

·          Performed rate analysis, drafted correspondence and proposals to facilitate rate negotiations

·          Prepared sales and product reports and customer feedback data using database applications and computer software packages

·          Participated in Product and Marketing sessions, updated job knowledge by investigating new product, providing suggestions and working closely with Sales, Directors and suppliers

·          Rectified accounts payable discrepancies with Finance, reconciled rates with suitable turn-around time, reduced administration costs by 30%

Air Miles (Loyalty One)                                                                                         2002-2010

Travel Accounts Specialist

·          Loaded and updated travel rates, verified accurate system content and charges in back office system, reconciled multiple fund types on multiple levels, ensuring security measures were adhered to

·          Prepared cheque requisitions, ensuring all items were correctly entered and processed

·          Performed quality assurance to incorporate an efficient screening process

·          Reviewed incoming written correspondence, updated customer accounts as needed to avoid escalation

ANTHONY AVOLEDO
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Keating Educational Tours (contract)                                                                 2001

Tour & Operations Coordinator

·          Coordinated all Client/Tour reservations/communications with clients, DMC/local operators and tour leaders

·          Assisted with trip information and documentation for new trips and also for changing itineraries based on client feedback, prepared and updated contracts, itineraries, documentation, rooming lists and statistical reports

·          Balanced every invoice/tour with contracts to ensure correct billing, as well as ensured payments to all suppliers and tour leaders, were made in a timely fashion

EDUCATION

The Career College, Travel and Tourism Honors Diploma

C.W. Jeffreys Secondary School, Secondary School Graduation Diploma

COMPUTER SKILLS

MS Office (Word/Excel/Outlook), TMT, Sabre, Internet Explorer, Agresso, Moneris, Paint.Net, Skype