Founded in 2011, Travel Edge is a $750 million privately-held company specializing in Leisure, Corporate & Events, and Tours travel. As North America’s largest luxury-focused travel company, Travel Edge has earned its place as a category leader, outpacing the industry with impressive growth and world-class technology. The company’s Leisure division has 10 offices in the US, Canada, and Bermuda, with over 750 expert advisors specializing in air, cruise, vacation, and VIP travel. The Corporate & Events division has four offices and 100 corporate travel and event planners specializing in corporations looking for a tailored and full-service travel management solution. The Tours division, Kensington Tours, has over 150 destination experts and offers custom and private guided tours to over 90 countries worldwide. Our brand promise – to create the experience that changes the life.
Under the direction of the VP, Operations, the primary focus of the Online Booking Tool Implementation Manager is to train, coach, onboard and drive adoption for business partners of Travel Edge Corporate Division. You will be responsible for providing assistance for front line support for Concur and Deem. You will guide success through conversations with customers, provide ongoing feedback, and serve as an escalation point on customer issues. You will proactively get involved in customer calls to learn about customer needs. And as you learn more about our customers, we will look to you to help shape the future of the Customer Success discipline. As part of the Implementation group, you and your team will be measured on KPI’s like time-to-onboard, retention, traction, issue resolution and customer satisfaction.
We thank all candidates for their interest however only those selected for an interview will be contacted.
Travel Edge is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
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