Manager, Strategic Accounts – Quebec Full Time Permanent

Manager, Strategic Accounts – Quebec (Bilingual)

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group has an exciting career opportunity for a full time Manager Strategic Accounts Quebec reporting to the Director of Sales Canada, RCI.

This position is based in Montreal, covering Quebec

*** Bilingual proficiency is essential – English & French required ***

The Manager Strategic Accounts Quebec is responsible for the strategic, profitable revenue generation amongst retail travel agency and incentive accounts within specified geographic territory. Meet or exceed corporate growth goals, including Quarterly and Annual Sailed Revenue, as well as Quarterly Sailed Guests. Make sales presentations & conduct training seminars to small/large audiences to promote entire brand, specific ships, programs and destinations. Create and execute local co-op marketing and promotional programs with prioritized accounts within territory

Essential Duties and Responsibilities:

• Build and maintain relationships with decision-makers at current accounts within territory.
• Work with Director, Sales to analyze and develop opportunities within territory.
• Develop territory account business plans and marketing/promotional strategies for prioritized account base.
• Responsible for complete knowledge of all Royal Caribbean International products, services, and brand representation.
• Analyze sales data in order to present monthly and quarterly business reviews with prioritized accounts across territory.
• Work with other Strategic Account Manager roles, as well as National Accounts,  handling HQ roll-up accounts to analyze and maximize opportunities.
• Access, analyze & communicate business booking trends with top accounts to ensure profitable growth (ROI, cost of sale, yield, retention, automation).
• Develop brand champions ensuring customers/agents are kept up to date with the latest information on itineraries, pricing, product enhancements and brand positioning.

Financial Responsibilities:

• Will be responsible for managing a co-operative advertising & sales activities budget for respective territory (will vary by territory)
• Responsible for managing Travel & Entertainment budget using common cents approach

Qualifications, Knowledge and Skills:

• College graduate required; Bachelor’s degree preferred, or combination of education and experience.
• Canada Driver License and ability to drive a Car.
• Bilingual required (French & English)
• Travel industry background required, cruise industry preferred.
• Proven outside sales experience required.
• Must be aggressive, self-motivated, self-disciplined and a self-starter.
• Must have excellent verbal and written communication skills.
• Must have strong organizational/presentation skills.
• Must be able to travel and live in assigned territory.
• Ability to use advanced business and sales knowledge to make decisions, use sound judgment, negotiate effectively and deliver results.
• Ability to use multiple communication and interaction methods to collaborate effectively, get results with others and develop customer champions.
• Ability to display the highest level of personal integrity, take responsibility for personal and organizational results, and proactively develop greater ability.
• Marketing Knowledge (Social Media and related marketing activities/activations)
• Must be proficient in communication skills including (but not limited to) Microsoft Office 365, including Outlook, Excel, and PowerPoint.

We know there’s a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We’ll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.